Just what we wanted and ordered
Not special enough for a gift for becoming a Dr
Good afternoon Gloria,
Thank you very much for your order with us.
Thank you for your feedback. We’re sorry to hear that the pen set did not meet your expectations as a gift for such a special occasion.
We appreciate you bringing this to our attention and will take your comments on board to help improve our products and presentation in the future.
If you’d like to discuss this further or explore other options for a more special gift, please don’t hesitate to get in touch with us directly.
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
This was such a lovely gift. Well made, very well priced and excellent customer service
Gift box. Very happy with the product arrived in good time thank you.
Good morning Ann,
Thank you very much for your order with us and for your 5 star review.
We’re delighted to hear you’re happy with the gift box and that it arrived on time. Your kind words really mean a lot to us!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
Perfect birthday gift!!
Really nice pint glass ordered for my Dads birthday but I am extremely upset as the wrong date is on the glass which I am 99% sure I put the correct year. So not very happy
Good afternoon Scarlet,
Thank you for taking the time to leave a review, and we’re really sorry to hear about the disappointment with the date on the glass — especially as it was ordered for your Dad’s birthday.
This certainly isn’t the experience we want for our customers, and we’d really appreciate the opportunity to look into this and put things right for you. Please get in touch with us directly with your order details, and we’ll be more than happy to help resolve the situation.
We look forward to hearing from you and helping fix this for you.
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
Im very pleased with this its a nice size very well engraved thank you
These were a secret santa present for a pretty pencil shaving lover, these are perfect!
My daughter loved her tea box!
Good morning Theresa,
Thank you very much for your order with us and for your 5 star review.
We’re delighted to hear your daughter loved her tea box. Thank you for choosing us—it means a lot!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
Great quality, beautifully wrapped, quick delivery. Would buy again
Good afternoon,
Thank you very much for your order with us and for your 5 star review.
We’re delighted you’re happy with the quality, presentation, and quick delivery. We’d be thrilled to help you again in the future!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
Arrived nicely in time for Christmas, looks fab, daughter loves it and is looking forward to her coffee on the way to college!
Good afternoon Heather,
Thank you very much for your order with us and for your 5 star review.
We’re thrilled it arrived in time for Christmas and that your daughter loves it. Enjoy those college coffee runs — they sound perfect!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
I bought this in blue. It came amazingly quickly, the personalisation was beautifully done, and the item is of very good quality. Excellent service and recommended.
Good morning Ros,
Thank you very much for your order with us and for your 5 star review.
We’re delighted to hear the item arrived quickly, the personalisation met your expectations, and you’re happy with the quality. Your recommendation means a lot to us, and we look forward to helping you again in the future!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
Very good quality and a important part of our Christmas tradition
Good afternoon Ashlea,
Thank you very much for your order with us and for your 5 star review.
We’re thrilled to hear our item is a special part of your Christmas tradition—it really means a lot to us. Wishing you a wonderful festive season!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
Product is exactly how i hope it would be!
Didn't at all match image. Was told the description doesn't say it will match image.
Great gift for my brother and sister in law on the occasion is their 50th wedding anniversary. Very pleased with delivery and speed of service. Thank yo
Good morning Catherine,
Thank you very much for your order with us and for your 5 star review.
We’re delighted to hear the gift was perfect for your brother and sister-in-law’s 50th wedding anniversary. It’s wonderful to know you were pleased with the delivery and service. We truly appreciate your support and hope the celebration was memorable.
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
The box is pretty and the design is nice, but I didn’t know it would be sent flat packed which made no sense as the box it was sent is was plenty big enough for it to be sent built. When my husband put the box together the wood kept splitting - is clearly very cheap wood. We had to glue it in the end. I am glad I purchased this when it was on sale as I’d be disappointed to have paid full price for it.
Good morning Alice,
Thank you very much for your order with us.
Thank you for your honest feedback. We’re glad you liked the design, but we’re sorry to hear about the issues with assembly and the wood splitting. If you would like a replacement, please do message us directly and we’ll be happy to assist. Your comments are very helpful, and we appreciate you taking the time to share them.
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
Absolutely love this box I bought for my baby!
Had a slight issue which meant I had to contact the seller but it was dealt with extremely efficiently! The box arrived quickly and well packaged and a lot sooner than expected which was a bonus! Thank you again!
Good morning Samantha,
Thank you very much for your order with us and for your 5 star review.
We’re thrilled to hear you love the box and that it arrived quickly and safely. We’re also glad we could sort out the issue smoothly for you. Wishing your little one lots of joy with it!
Kind Regards,
Caitlin
I ordered my daughter one two years ago so been my son was born I knew I had to get him a matching one. Just as beautiful as ever 🥰
Good afternoon Natalie,
Thank you very much for your order with us and for your 5 star review.
We’re thrilled to hear you came back for a matching one for your son—it’s wonderful to know you’re enjoying them as a pair. We hope he loves it just as much as your daughter does!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
Lovely personalised gift, well made, great price and speedy delivery, would highly recommend.
Amazing company. Very responsive with messages and was happy to provide an image of the planned product before production. Delivery was quick and very secure. Highly recommend. Thank you.
Good afternoon Elin,
Thank you very much for your order with us and for your 5 star review.
We’re thrilled you appreciated our communication and the preview of your product. It’s great to hear it arrived safely, and we really appreciate your recommendation!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
This is the 4th box I've ordered over the last 3 years. They are all the same great quality. Delivered promptly and well packed to prevent damage.
Good afternoon Mandy,
Thank you very much for your order with us and for your 5 star review.
Thank you so much for your continued support! We’re delighted to hear you’re happy with the quality and service over the years. It’s always a pleasure to deliver your boxes safely and promptly!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co
Well made and good quality product with quick delivery.
Pleased with my purchase, my grandaughter will love her gift
Good afternoon,
Thank you very much for your order with us and for your 5 star review.
We’re delighted you’re happy with your purchase — we hope your granddaughter loves her gift!
Kind Regards,
Caitlin
Marketing @ Custom Gift Co